Frequently asked questions.

Buying art online may seem a bit daunting…

Choosing original art can bring a special energy into your home. Buying art is a very personal experience, for some reason some paintings speak to us or feel like a reflection of our personality. Purchasing art is an investment in yourself that will brighten your home and you will enjoy for years to come.

However, buying art online may seem a bit daunting. Here are a few things to know that might put your mind at ease:

  • All artwork is created using professional grade paints and materials and finished with a professional UV varnish coat that makes your painting archival quality which means the varnish won’t yellow and the colors won’t fade with time and light.

  • All painting pieces are created on 1.5” deep wood panels and ready to hang.

  • Paintings are unframed unless otherwise noted. Arrangements can be made if you would like a painting framed prior to shipping.

  • All pieces are original, signed in the back and include a certificate of authenticity. Some are signed in the front as well.

Would you like to see the artwork in your space?

You can send me a clear picture of the room in your house where you are planning on displaying the piece you are interested in purchasing and I am happy to do a mockup for you. It is very helpful to see the piece in the space!

For any additional information or questions please contact me to:

elsapadilla@studio.com

What if I don’t love the painting once I receive it?

I put a lot of love into the work I do so I want anyone that purchases my art to also love it. If you receive a piece and it wasn’t what you expected you can ship it back to me and I will give you a full refund. Refunds don’t include the shipping costs and the buyer is responsible for shipping or returning the painting back to my studio in Merida. The artwork must also be in the same condition that you received it. Once I receive the painting I will issue a full refund to your original payment method.

You can contact me for any return/refund related issues to:

elsapadilla@studio.com

Shipping questions

Free local delivery and pick-up : I will contact you within 24 hours of your order to make an appointment with you regarding the delivery or the pick-up day and time.

US/CANADA Shipping : Your order will be ready to ship from Merida within 5 business days and shipping can take anywhere from 2 to 14 days depending on your location and shipping speed preference. A signature will be required on delivery. You will be notified by email when your order has shipped and receive your package’s tracking information. PLEASE CONTACT ME BEFORE PLACING YOUR ORDER IF PURCHASING MORE THAN ONE PAINTING TO GET YOU THE BEST SHIPPING OPTION.

International Shipping : Since international shipping can be quite expensive, please contact me before placing your order if you are from a country other than Mexico, United States and Canada. We will then find the best shipping option for you.

** Please, be informed that we are not responsible for any customs duty fees or additional taxes. **